Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales.au@sparepartszone.com.au. Please note that returns will need to be sent to the following address:

554 Somerville Rd, Sunshine West, 3020, Vic.

If your return is accepted, you will be responsible for arranging and paying for the return shipping. We will provide you with instructions on how and where to send your package. Items sent back to us without first requesting and receiving approval for a return will not be accepted.

You can always contact us for any return questions at sales.au@sparepartszone.com.au.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including custom products (such as special orders or personalised items), and items that have been painted or used for prepping.

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, receive store credit that can be used towards a separate purchase of the new item.

Store Credit

Once we’ve received and inspected your return, we will notify you whether the return has been approved.

If approved, you will receive store credit for the value of the returned item. Store credit will be issued within 10 business days of your return being approved and will be provided to you for use on a future purchase with Spare Parts Zone.

Returns are not refunded to the original payment method. All approved returns are issued as store credit only.

If you have not received your store credit within 10 business days of your return being approved, please contact us at sales.au@sparepartszone.com.au.